Complaints

MAKE A COMPLAINT

We will get back to you within 24 business hours of receiving your complaint and provide you with a reference number. We usually aim to resolve your complaint within 10 business days. Thanks for your patience as we work through this.


Our customer service team will respond to you within 9AM-5PM (AWST). Alternatively, you can call us anytime on 13 000 TECHLAB (for Personal accounts) or (for Business accounts) and "Select An Appropriate Option Using IVR".

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